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  1. #11
    Join Date
    May 2016
    Posts
    28
    I remember when I got my first car as a P plater, the dealer left a bottle of champagne on the front seat... not sure what he was trying to say there: probably not a good idea to advocate drink driving :P

    Best part of my latest purchase was the turn around on deal. Called dealer on the Friday morning with my pricing, did a little too and fro, had an agreed and deposited price in the arvo, did a test drive on Saturday and then drive off the floor on the next Tuesday.

    The other "memorable" part of the experience was the boatload of post sales surveys I've received. In the mail, in my email, phone calls, texts, in the dealership. Talk about feedback galore! I better win one of the many prizes I'm supposedly in a draw for!

  2. #12
    Join Date
    Feb 2014
    Posts
    4,232
    I am more than happy to share my terrible experience and name names.

    So it was the 28th Nov 2016 and my wife and I wanted to upgrade to a larger car, after doing some market research and speaking with a few people we decided on the 2017 Holden Trailblazer.

    So the wife, myself and our baby daughter went to Gateway Holden in Wollongong NSW and our sales rep's name was Sam (male salesperson)

    So we finally did the deal after an hour or so of negotiation, then after 2hrs of going through all of the paper work and options that we dont need and pleading that we need to leave as our child needs to sleep we left but before we left we were hit with a $60 fee on top of our original deal to have black and white number plates, by this stage it was a case of whatever we need to leave right now this child is going to scream and cry. My wife actually had her asleep on her shoulder during all of this.

    This cost us big time on the trip home, tears were a plenty.

    Anyway before leaving Sam told us he would be in touch with a delivery date, several days passed, several text messages were exchanged and eventually 10 days or so later a delivery date of 7th of Jan was provided.

    Come the 7th of Jan the car wasn't ready. We phoned several times without our calls being returned over a period of 3 days, by the 4th day I asked to speak with the dealer principal. Then around the 14th of Jan it was finally ready, we were told come down at 12pm and the car will be in the showroom with a bow on it ready to pick up.

    We got there at 11:45am like most normal people you dont want to be late, we saw the car parked outside without any number plates fitted, without the bow fitted and without some sunshades fitted which we optioned the car with.

    Ok we thought we are early lets wait it out, 12pm rolls around they finally drive it inside the show room.

    Ok we cant wait around any longer lets get out of our car now and go inside.

    We go inside wife, baby and myself we go straight to reception "Hi we are here to see Sam at 12pm we are picking up our new car today" she responded with ok no problem take a seat he will be with you shortly.

    But where was Sam....15min later we go up to the reception again Hi we are waiting for Sam..."Ohh I think he is around somewhere...I'll page him"....umm why didn't you page him 15min ago?

    So another 15min passes and Sam shows up "Hi guy's sorry for the wait, I've been really busy"....I respond with "Hi Sam can we get this done ASAP we have already been waiting half an hour" (If you have kids or a baby you know time is everything) he responds with "yep no problem we will make this fast"

    We go over to the car, the bow tie crap isn't on the car, he panics and says "wait I'll put the bow tie on", we say "we dont care it's fine".....we just want to get this over and done with.

    So then he asks us to sit down, we wait and he comes back with some paper work, we hand him over the bank cheque he gives to that some other bloke this took another 30min, then as this is taking ages he offers us a drink.

    "Yes we are now dying do you have any water" ok 5min later we get some water....alive again.

    Another 20min passes we sit waiting for some idiot to fit our number plates to the car, whilst this is happening we decide to just take a look at the car inside and out etc.

    Ok so all up it's been bloody ages and now we are insisting we have to leave again, number plates are still not fitted, my wife goes and gets in her car with our baby, whilst Sam and some other idiot are screwing number plates finally on to the trailblazer.

    Yep all good whatever I leave, the wife calls me, "Do you know you have a brake light out"...."no I didn't know that, but I do know that I only have less than a 1/4 of a tank of fuel and probably need to stop and fill it up, i'll go back to the dealer and see you at home".

    I go back and drive it into servicing and tell Sam the brake light is out and there is less than a 1/4 of a tank of fuel.
    He responds with "was a full tank of fuel part of the deal"...I respond with "I've never purchased a new car that hasn't had a full tank of fuel".

    He says "Ok please take a seat I'll have someone look at the brake light. I'll also try and push for you to get the fuel".

    I sit there for nearly an hour, during this time Sam comes up to me once and pleads with me to give him and the dealership a good review, I am not very responsive at this stage.

    Then he comes back at the hour mark to tell me the service manager needs to speak with you....I am like what the hell for it's a brake light just change it. All this time I thought they were out getting fuel and changing a light globe.

    Anyway the service manager tells me the BCM controls the brake lights and the car has a faulty BCM and needs to be replaced. during this he stops looks over his shoulder and see's the car...Ohh no looks like they have fixed it.

    I'm thinking yeah right they fixed it, it probably came good some how.

    Ok so by now this has been bloody hours I'm clearly pissed, the dealer principal says he will meet me across the road at the BP to fill the car up for me.

    I drive over he spills fuel down the side, maybe the fact that steam is coming out of my ears by now and I look like I could lose my sh1t any second and that I have lost a whole day to this crap or he is just as stupid as the rest of them. Anyway yeah whatever thanks for the fuel see ya.

    I get home and the parking sensors are not working, Ok maybe it's me and I dont know what I am doing, I pull out the manual, try again, nope not working.

    I have to run down the road, okay weird now they are working again...what was I doing wrong the first time is what I'm thinking, I call my wife and get her to meet me out the front so i can have her walk in front and behind the car and nope the sensors are not working again.

    I call the dealer I'm pissed at this stage, I tell him whats going on, I tell him the car is a lemon, and I also tell him to get back my bank cheque im bringing the car back.

    I bring the car back, ohh we are so sorry this has never happened before, please don't blame us, it's the car, yeah whatever to be honest this whole experience has been the worst new car buying experience ever.

    End of rant, dont ever buy a car from gateway motorgroup.

    2014 HSV GenF-GTS fitted with a Forced Induction Interchiller
    http://www.facebook.com/ForcedInductionInterchillers
    10.373 @135.70mph 29/May/2016
    V-Box Results 0-100km/h in 2.89sec
    V-Box Results 0-60mph in 2.76sec

    Looking for colder IAT's? we have achieved 11c IAT2 on a 41c day and -8c during winter.
    We have proven cabin AC vent temps are better than GM spec, both IAT2's and vent temps are all on video with nothing to hide.

  3. #13
    Join Date
    Sep 2010
    Location
    Western Victoria
    Posts
    790
    Gen-F, sounds like a really crappy experience. Did they give your cheque back or give you the best of luck the service department will fix it story?

  4. #14
    Join Date
    Feb 2014
    Posts
    4,232
    Quote Originally Posted by dgp View Post
    Gen-F, sounds like a really crappy experience. Did they give your cheque back or give you the best of luck the service department will fix it story?
    I got the bank cheque back and have since done a deal with a different dealership.

    2014 HSV GenF-GTS fitted with a Forced Induction Interchiller
    http://www.facebook.com/ForcedInductionInterchillers
    10.373 @135.70mph 29/May/2016
    V-Box Results 0-100km/h in 2.89sec
    V-Box Results 0-60mph in 2.76sec

    Looking for colder IAT's? we have achieved 11c IAT2 on a 41c day and -8c during winter.
    We have proven cabin AC vent temps are better than GM spec, both IAT2's and vent temps are all on video with nothing to hide.

  5. #15
    Join Date
    Apr 2007
    Posts
    2,257
    Im curious why on earth do the dealers put a big red bow tie on the bonnet? Does it make the customer all fuzzy and weak at the knees when they first see the car seems like a nice touch I guess but id be more worried the bow tie scratches the bonnet

  6. #16
    Join Date
    May 2013
    Location
    Sydney
    Posts
    310
    Quote Originally Posted by GenF-GTS View Post

    End of rant, dont ever buy a car from gateway motorgroup.
    too late,

    hopefully all goes well for me, car supposed to be ready next week.
    Gen-F R8 SV Tourer manual

  7. #17
    Join Date
    Sep 2010
    Location
    Western Victoria
    Posts
    790
    Quote Originally Posted by GenF-GTS View Post
    I got the bank cheque back and have since done a deal with a different dealership.
    Great job, that would have improved the experience on the day, I'm sure.







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