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  1. #31
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Update. After my 7th consecutive fuel pump failure in my E3 GTS, I had the car towed to holden a week ago and asked them to find the root cause of my failing fuel pumps. They put a new fuel module/pump and wiring harness in the car and i picked up the car this past wednesday. On Friday (2 days later) the 8th pump in the car tapped out and the car was towed back to Holden this afternoon today. As much as i loved my E3 GTS with 99,000kms on the clock, and 8 blown fuel pumps (6 in the last 14 months) i decided to trade the undrivable car for a brand new VXR Commodore, which obviously was traded in for a lot less than i expected to sell it privately (if it had been working), but i got a cracking deal on the VXR which is not really a Commodore but hopefully will be much more reliable than what i had.

    I gave Holden full disclosure of the repeating issue and history and they gave me back approx 12k less than what i would have expected to sell it privately, and i pickup my new car in less than a week. I had already spent $2,800 in the last 14 months and expected it to cost me a lot more in labour whilst Holden investigated the issue.

    They now have to find the root cause of the problem before selling the car as a used car, but if they do fix it, they will make a decent margin on the car.

  2. #32
    Join Date
    Feb 2014
    Posts
    5,070
    wow...just wow

    This is a sad story and man you took beating after beating on that car, patients must be strong within you.

    The next part of this story is the next owner is likely to go through the same issue, however with only 3-6 months warranty as a used car from Holden.

    The Holden dealer are very unlikely to throw another pump in this car, and test drive it for a month or 2 to make sure it's fine.
    And even more unlikely to find the root cause of the issue. eg this is going to happen to the next poor bloke.

    Hopefully someone just throws an aftermarket fuel pump in the car and its all fine and dandy.

    2014 HSV VF GTS
    2017 HSV GTSR
    http://www.facebook.com/ForcedInductionInterchillers
    Australia's Fastest 6.2L 1900 LSA VF GTS with a Stock Bottom End
    9.700 @143.14mph 17/July/2017
    V-Box Results 0-100km/h in 2.47sec

  3. #33
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Quote Originally Posted by GenF-GTS View Post
    wow...just wow

    This is a sad story and man you took beating after beating on that car, patients must be strong within you.

    The next part of this story is the next owner is likely to go through the same issue, however with only 3-6 months warranty as a used car from Holden.

    The Holden dealer are very unlikely to throw another pump in this car, and test drive it for a month or 2 to make sure it's fine.
    And even more unlikely to find the root cause of the issue. eg this is going to happen to the next poor bloke.

    Hopefully someone just throws an aftermarket fuel pump in the car and its all fine and dandy.
    It was a difficult decision and one of the reasons i decided to not sell it privately as i couldnt sell it knowing it was going to fail again. I gave Holden all the receipts and history of the failing fuel pumps and was surprised that they even took it off my hands, given it was towed to them 2 days after they were sure they resolved the issue with pump number 8.

    I would have kept that car for a while had i known the issue was resolved. They will have to find root cause especially knowing that the pumps are dying so quickly. They will make money on it for sure and whilst i was disappointed to let it go for the price I did, I also feel ok that i disclosed the issues and it is now up to them to sort it out and put their name and brand behind it.

    When i test drove the VXR, i didnt compare it to the GTS as it is a completely different car. It does look a lot nicer in the flesh than in photos and as long as it is reliable, i will be happy.

    Thanks to all the forum members for their responses, suggestions and ideas along the way.

  4. #34
    Join Date
    Apr 2009
    Location
    Keiraville, NSW
    Posts
    1,006
    For anyone else to have this type of ongoing problem, Fair Trading and Statutory Warranty will be on your side. Dealers can claim out of warranty etc but if something is supposed to work for a reasonable period of time, they haven't a leg to stand on.

    LG washing machines more recent and Volvo paint many years back. Choice Magazine and Ray Hadley can also be of great help.

  5. #35
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Quote Originally Posted by grange250 View Post
    For anyone else to have this type of ongoing problem, Fair Trading and Statutory Warranty will be on your side. Dealers can claim out of warranty etc but if something is supposed to work for a reasonable period of time, they haven't a leg to stand on.

    LG washing machines more recent and Volvo paint many years back. Choice Magazine and Ray Hadley can also be of great help.
    Agree. I had just worn out of patience and needed reliability. Its not like Holden refused to help me but i wasnt confident in them resolving it quickly and could no longer be without a car.

  6. #36
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Well I picked up our new VXR today and absolutely love it. Itís obviously not a V8 and was built in Germany but what a great car it is. Lots of people knock the new ZB Commodore but take the badge off it if it really bothers you . It came with 8 years warranty too which was an added bonus.

  7. #37
    Join Date
    Jun 2013
    Location
    Sth West Syd ��
    Posts
    1,525
    Congrats on the new car, shame the HSV couldnít be fixed.
    They really should have dropped the Commodore name.


    Sent from my iPhone using Tapatalk

  8. #38
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Quote Originally Posted by FollowTheSapper View Post
    Congrats on the new car, shame the HSV couldnít be fixed.
    They really should have dropped the Commodore name.


    Sent from my iPhone using Tapatalk
    Thanks mate. Agree

  9. #39
    Join Date
    Jun 2011
    Location
    Sydney
    Posts
    149
    Quote Originally Posted by GenF-GTS View Post
    wow...just wow

    This is a sad story and man you took beating after beating on that car, patients must be strong within you.

    The next part of this story is the next owner is likely to go through the same issue, however with only 3-6 months warranty as a used car from Holden.

    The Holden dealer are very unlikely to throw another pump in this car, and test drive it for a month or 2 to make sure it's fine.
    And even more unlikely to find the root cause of the issue. eg this is going to happen to the next poor bloke.

    Hopefully someone just throws an aftermarket fuel pump in the car and its all fine and dandy.
    Well GenF GTS, you were spot on. I traded in my broken GTS into one of the local Holdens for $28k. They and HSV have the full history of the failing fuel pumps and told me they were going to find and fix the issue, and then send it off to a wholesaler somewhere on Paramatta road. They offered me $28k (around $12k under market), as they also had to replace one of the damaged rims, and do some touch ups, plus the time it would take to find the root cause of the failing fuel pumps, so I was OK with that. (I found out later they didn't fix the rim, just swapped it with the spare in the boot)

    Once again, I took the trade in because I didn't want to sell a lemon of a car to someone but needed to get rid of it, so giving it back to Holden for a low price was the only way forward for me.

    So what did Holden do.....they fixed the fuel pump and sent the car on another close by Holden car yard in the same local area. Some poor bloke bought it for his wife and paid $40k for it. 2 months after he bought it, he listed it on Carsales, the HSV Buy Swap and Sell site on Facebook, and Gumtree cars for $45k (since dropped it to $44.5k). A mate of mine showed me the posts and I contacted the new owner to let him know the full history of the car and suggested he go back to Holden, asking for a full refund or fair trading. He was pretty shocked and told me he would.

    I was pretty unhappy that Holden firstly made $12k on the car without fixing it properly. I could have done the same myself but wouldn't have felt right doing so. Secondly, I thought if I were in this guys position, knowing the history, I would just want my money back and not want to push the problem on to someone else. To be fair, before I contacted the guy, he wasn't told the car was on its 10th fuel pump, he just thought he got unlucky with a second hand car, and had 1 failure as a result (which Holden did under warranty as it was within the first 3 months warranty he was given). The guy was shocked when I told him the history of the car, and was going to confront Holden with it.

    I was asked by another member to share the VIN & Build number so here they are:

    VIN: 6G1EX5EWXBL537600
    BUILD #766
    PLATES: BZB62R

    If Holden had of told the buyer the history and sold it at a lower price (with full risk acceptance of the buyer), then it wouldn't have mattered. The fact that they just pushed the problem to another dealer, and made $12k on top of what they paid for it, annoys me and I just hope this owner decides to do the right thing and make it Holdens issue, not someone else's.

    He's had the car for less than 3 months and just wants it gone. What a shame.....
    Last edited by crackelaktor; 09-12-2018 at 03:57 PM. Reason: missed something

  10. #40
    Join Date
    Nov 2016
    Posts
    615
    I dont think anyone will care unfortunately

    car yards want to make money not be ethical







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